Comments on: Sudden death to my camcorder… :-( http://bergs.biz/blog/2007/03/10/sudden-death-to-my-camcorder/ Just another WordPress weblog Thu, 09 Sep 2010 05:12:24 +0000 http://wordpress.org/?v=2.5.1 By: Administrator http://bergs.biz/blog/2007/03/10/sudden-death-to-my-camcorder/#comment-271 Administrator Fri, 23 Mar 2007 17:15:10 +0000 http://bergs.biz/blog/2007/03/10/sudden-death-to-my-camcorder/#comment-271 The story continues... I just received a message stating that my camcorder has been repaired for 185,46 EUR, and that they are sending me the camcorder via UPS C.O.D.. Damn! So they forgot about their own "very special price" they offered me... :-( I replied to their notification stating that I will refuse the delivery should the UPS driver want to collect more than the agreed upon amount of 135 EUR... Will keep you posted... The story continues… I just received a message stating that my camcorder has been repaired for 185,46 EUR, and that they are sending me the camcorder via UPS C.O.D..

Damn! So they forgot about their own “very special price” they offered me… :-(

I replied to their notification stating that I will refuse the delivery should the UPS driver want to collect more than the agreed upon amount of 135 EUR…

Will keep you posted…

]]> By: Administrator http://bergs.biz/blog/2007/03/10/sudden-death-to-my-camcorder/#comment-270 Administrator Fri, 23 Mar 2007 12:01:37 +0000 http://bergs.biz/blog/2007/03/10/sudden-death-to-my-camcorder/#comment-270 They seem to have escalated the issue, because I now received a more "favorable" (but still not satisfactory) reply. The repair center agreed to reduce the price for the repair to 100 EUR plus shipping plus tax. That's roughly 135 EUR, so I do save some money. I've agreed to that deal, altho I still don't feel fine. It's a foul compromise to me. I simply cannot accept that a "like new" camera dies so suddenly. To me (and I do think I have some knowledge about that topic, because I'm a trained and licensed electrical/electronics engineer) it seems that the recording head/drum has been faulty already when it left the factory, so that the manufacturer should have replaced it for a much smaller price. You may be asking yourself who the manufacturer is. I have decided to release the name, it's Canon. My camera model is a MVX250i. Now I would be very interested to hear your comments. Feel free to post them here! They seem to have escalated the issue, because I now received a more “favorable” (but still not satisfactory) reply. The repair center agreed to reduce the price for the repair to 100 EUR plus shipping plus tax. That’s roughly 135 EUR, so I do save some money.

I’ve agreed to that deal, altho I still don’t feel fine. It’s a foul compromise to me. I simply cannot accept that a “like new” camera dies so suddenly. To me (and I do think I have some knowledge about that topic, because I’m a trained and licensed electrical/electronics engineer) it seems that the recording head/drum has been faulty already when it left the factory, so that the manufacturer should have replaced it for a much smaller price.

You may be asking yourself who the manufacturer is. I have decided to release the name, it’s Canon. My camera model is a MVX250i.

Now I would be very interested to hear your comments. Feel free to post them here!

]]> By: Administrator http://bergs.biz/blog/2007/03/10/sudden-death-to-my-camcorder/#comment-269 Administrator Sat, 17 Mar 2007 08:42:22 +0000 http://bergs.biz/blog/2007/03/10/sudden-death-to-my-camcorder/#comment-269 In the meantime the manufacturer's repair center have replied to my e-mail message. They still refuse to waive or at least reduce the price for the repair. The fact that the camcorder is practically new with respect to power-on-hours obviously isn't suitable to question their point of view. I've now asked that they forward my message to their CEO and threatened that I will forward the whole affair to a well-known German computer and electronics consumer magazine for publishing. Let's see whether they are willing to risk their good reputation... In the meantime the manufacturer’s repair center have replied to my e-mail message. They still refuse to waive or at least reduce the price for the repair. The fact that the camcorder is practically new with respect to power-on-hours obviously isn’t suitable to question their point of view.

I’ve now asked that they forward my message to their CEO and threatened that I will forward the whole affair to a well-known German computer and electronics consumer magazine for publishing.

Let’s see whether they are willing to risk their good reputation…

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