My cousin ordered a Dell monitor SX2210, a 21.5″ 16:9 model with a webcam, dual mike-array, FullHD resolution, HDMI connector, and (supposedly) speakers built in.

Getting the webcam working was a no-brainer, but strangely I had massive problems getting the internal speakers running.

After fiddling around for a while with the soundcard’s internal settings under Windoze XP (which I thought might have been incorrect, altho the old monitor’s speakers were working well,) I had the idea to connect my iPod to check whether the speakers are working at all — duh! No sound output at all. 🙁

So obviously the speakers were broken. Consequently, we called Dell to inquire about this. And now comes the unbelievable…

Continue reading Dell to mislead customers, no compensation, no excuse →