Sometimes Synology support ask that you support a debug log. This can be done by launching the Support Center application. Then go to Support Services > Log Generation > push button “Generate logs”.

If you are concerned that you might give them sensitive information you can clean up the debug.dat file and remove the sensitive files from it.

I wrote a quick shell script that should runs under Mac OS X, but should also run under Linux. Here it is:

#!/bin/bash

DEBUG_FILE="$1"
NEW_FILE="$2"
if [ -z "${DEBUG_FILE}" -o -z "${NEW_FILE}" ]; then
    echo "You must specify the path to the debug AND to the new file, quitting..."
    exit 1
fi

if [ -z "$TMPDIR" ]; then
    TMPDIR="/var/tmp"
fi

PROG="`basename $0`"

if [ ! -r "${DEBUG_FILE}" ]; then
    echo "Debug file ${DEBUG_FILE} is unreadable, quitting..."
    exit 1
fi

if [ -f "${NEW_FILE}" ]; then
    echo "New file ${NEW_FILE} already exists, quitting..."
    exit 1
fi

EXCLUDE_PAT="`mktemp -t ${PROG}`" || exit 1

cat >"${EXCLUDE_PAT}" <<EOF
volume1/@tmp/SupportFormAttach28229/dsm/etc/application_key.conf
volume1/@tmp/SupportFormAttach28229/dsm/etc/shadow*
volume1/@tmp/SupportFormAttach28229/dsm/etc/ssl/*
EOF

tar cfz "${NEW_FILE}" -X "${EXCLUDE_PAT}" @"${DEBUG_FILE}"

rm -f ${EXCLUDE_PAT}

If this is helpful for anybody, please let me know by commenting on this article.